Return & Refund Policy

At Frame Studios, all sales are final.

Because our products are prepared and fulfilled specifically for each order, we do not accept returns, exchanges, cancellations after fulfillment begins, or refunds for reasons including change of mind, ordering the wrong item, dissatisfaction with style, fit preference, color preference, or delayed delivery caused by the carrier.

Please review all product details, sizing information, images, pricing, and shipping information carefully before placing an order.

No Returns or Exchanges

We strictly enforce a no-return and no-exchange policy.

Once an order has been delivered, it cannot be returned for a refund, store credit, exchange, or replacement unless one of the exceptions below applies.

Eligible Issues

We will review requests only where:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your order is missing an item.

• Your order was confirmed lost in transit by the shipping carrier.

• A refund, return, replacement, or other remedy is required by applicable law.

To report an eligible issue, contact us at framestudiostore@gmail.com within 7 days of delivery and include:

• Your order number

• A clear description of the issue

• Clear photos or video of the product, packaging, and shipping label where applicable

We may request additional information before making a decision.

Damaged, Defective, or Incorrect Items

If we confirm that an item was damaged, defective, or incorrect due to an error on our end, we may, at our discretion and where permitted by law, provide a replacement, store credit, partial refund, or refund to the original payment method.

Do not send an item back without written authorization from Frame Studios. Unauthorized returns may be refused and will not be eligible for a refund.

Shipping Delays and Carrier Issues

Shipping and delivery dates are estimates and are not guaranteed.

Frame Studios is not responsible for carrier delays, customs delays, weather disruptions, incorrect addresses entered by the customer, missed deliveries, package theft after confirmed delivery, or other events outside our control.

If a package is marked as delivered by the carrier but cannot be located, customers should first contact the carrier and check with household members, neighbors, or their local delivery location.

Order Changes and Cancellations

Orders cannot be changed or canceled once they have entered processing or fulfillment.

If you need to request a cancellation immediately after placing an order, contact  framestudiostore@gmail.com as soon as possible. We cannot guarantee that cancellation requests will be approved.

Chargebacks and Payment Disputes

Before opening a payment dispute or chargeback, please contact us at framestudiostore@gmail.com so we can review the issue and attempt to resolve it.

Unauthorized or fraudulent chargebacks may be disputed with the applicable payment provider using order records, delivery confirmation, customer communications, and other supporting documentation.

Contact Us

For questions about this policy or to report an eligible issue, contact:

framestudiostore@gmail.com

This policy does not limit any rights or remedies that cannot be excluded under applicable law.