Shipping Policy
Shipping & Delivery Policy
Thank you for shopping with Frame Studios. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within [2–5 business days] after payment is confirmed.
Business days are Monday through Friday and do not include weekends or public holidays.
During high-volume periods, launches, promotions, holidays, or unforeseen fulfillment delays, processing may take longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Times
After processing, estimated transit times are:
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United States: approximately [7–15 business days]
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International orders: approximately [10–25 business days]
These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary based on destination, carrier capacity, customs processing, weather, holidays, and other circumstances outside of our control.
Shipping Rates
Shipping costs are displayed at checkout before you complete your purchase.
Any free-shipping offers, thresholds, or promotional shipping rates will be clearly shown on the website or during checkout.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.
Please allow up to [3–7 business days] after shipment for tracking activity to update, particularly for international shipments or carrier handoffs.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Frame Studios is not responsible for orders delayed, returned, lost, or delivered incorrectly because of an incomplete, incorrect, or undeliverable address provided by the customer.
If you notice an address error, contact as soon as possible. We cannot guarantee address changes once an order has entered processing or fulfillment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the customer’s responsibility unless otherwise stated at checkout. Frame Studios does not control these charges and cannot estimate their amount.
Carrier Delays and Delivery Issues
Frame Studios is not responsible for delays caused by shipping carriers, customs authorities, weather, local postal disruptions, holidays, incorrect addresses, or events outside of our reasonable control.
If a package is marked as delivered but cannot be located, please first:
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Check the delivery address entered at checkout.
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Check with household members, neighbors, building management, or your local mail facility.
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Contact the shipping carrier directly to request additional delivery information.
You may also contact us at framestudiosstore@gmail.com , and we will review the available tracking information.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive the wrong item, or the carrier confirms your package was lost in transit, contact framestudiosstore@gmail.com within 7 days of delivery or carrier confirmation.
Please include your order number, a description of the issue, and clear photos or video when applicable.
Any eligible resolution is handled in accordance with our Return & Refund Policy and applicable law.
Contact Us
For shipping questions, contact:
framestudiosstore@gmail.com